FAQs

To correct this issue, log out of all Gmail addresses which aren't associated with your Hub account. Log back in using the Gmail address associated with your Hub account.

The first thing you need to do is to check your web browser. Make sure you are using the latest version of Chrome or Firefox for the best user experience. If you have updated your web browser and the issue still persists, the computer you're using is an older model that does not support features of newer software.

Make sure you are using the latest version of Chrome or Firefox, and that Flash Player is updated for the best user experience.

Yes

You can only download and print the PDF pages. The PowerPoints and videos are not intended to be downloaded.

You cannot print the lesson pages. We do offer Lesson Plan Organizers for HUB users. Click here to learn more.

Yes. We have adjusted some of the lesson procedures to incorporate embedded media.

The video at the top of the lesson pages are teacher backgrounds and modeled lesson videos.

The purpose of the videos are to help prepare you for implementing the lesson below. The videos in the column of the lesson page are a part of the lesson, and you can play them in the classroom for the students.

The lesson procedure has clear instructions for using any digital classroom content.

The Introduction section of each guide contains a PDF listing of all of the professional development content and digital classroom content. You can find them divided by section and lesson. Also, each section of the guide has a "Table of Contents" for the lessons and embedded content.

The two main types of lessons in the guide are either foundational lessons (45 minutes) or lessons you can do in a "brush stroke" (10-15 minutes). You will see the length of time for a lesson if the activity is more than 45 minutes. The "Table of Contents" for each section indicates whether a lesson is a foundational lesson or a "brush stroke" lesson.

No. Any resources you purchase will appear in your Hub account.

You will receive an email invitation with information to activate your trial account within 24 hours (Monday-Friday).

You will receive an email invitation with information to activate your account within 24 hours (Monday-Friday). If you have an active single user account please go to https://ewaccess.com.

All single user HUB Licenses are active for a year from purchase date. School or District licenses are set based on contract details.

No, if you have an active user license, you can access your guide(s).

No.

No. We do not permit sharing a User License. COPYRIGHT LAW GUIDELINES – PLEASE READ. Our copyright agreement for a single user license allows one person to download, print, and copy FOR USE WITHIN HIS OR HER INDIVIDUAL CLASSROOM ONLY. Copying or sharing materials for use in other classrooms or for training purposes is a violation of copyright law. Use in multiple classrooms will require the purchase of additional licenses – one per classroom. Copying, recreating, or modifying this product for the intended purposes of redistributing or selling is strictly forbidden.

You can connect to Google Classroom by using the user's email address associated with the Hub account and the Google Classroom. Any other teacher using the user's email address will have access to the user's Google Classroom.

Yes, we can cancel your current subscription and reassign it to your new grade level. Just email us with the request at askus@empoweringwriters.com or fill out this form to request the change.

Yes, please fill out this form to submit a request or send us an email to askus@empoweringwriters.com.

• Go to Empowering Writers Workshops.
• Select the region and workshop you would like to attend.
• Register to save your seat while you work on your PO, or pay immediately with a credit card. You can also mail us a check to our CT office at:
  Empowering Writers
  731 Main Street
  Suite 117
  Monroe, CT 06468
• Upon registration completion, you will receive a confirmation email with the balance due and instructions for payment.

All workshops require the corresponding writing resource guide, which you can purchase with your registration in either print or digital format. 
 
Upon payment of your registration, your printed guide will be mailed to you or your digital guide will be set up. 
 
A separate guidebook for the workshop will be emailed to you prior to the workshop. Please printout to have access to it for the workshop.

Or, email askus@empoweringwriters.com for another copy.

If you registered with a printed guide we will mail your guide to the address noted in your registration. Payment is required in-order to ship.

If you registered with a digital guide, you will receive emails about your account setup, and how to access your guide a few days before the workshop. Please access your guide before attending the workshop. Payment must be received within 2 weeks after the workshop to keep the guide active.

If you need to cancel, and do so within 24 hours before the workshop, we will apply a credit for you to use for another open workshop. We do not offer refunds.

Yes. Please notify your workshop planner or call the CT office to make a substitution. We will need the name and email address of the new person who plans on attending.

We are not a Continuing Education Provider. However, we will email you a certificate for 6 contact hours at the workshop upon completing a workshop feedback survey. Please check your spam folder if you do not see it in your Inbox.

Yes! We conduct onsite training and coaching for thousands of educators every year. To learn more about our offerings, or to learn how we can bring tailored training to meet your school district's needs, please call 1-866-285-3516.

Yes! If you order with a credit card online from our website, you will receive an automated confirmation with your order. Please note, the confirmation is your receipt. If you placed your order with a purchase order, an invoice will be emailed if an email is provided or it will be mailed to you.

The most common error when entering your credit card information is an incorrect billing address. The billing address entered must match the billing address on file with the credit card authorization company. If you are still having issues, it could be that the number or expiration date was entered incorrectly.

Shipping is included in the price of the materials. If you are outside the US, a $25 USD handling fee will be added at checkout.

No, we cannot offer this delivery option.

Orders containing more than 15 boxes will ship by truck or pallet. When we receive an order of this size, we will contact you for additional details to arrange delivery. This type of shipment requires the ability to accept a pallet and to use a lift-gate. It can also be drop-shipped with an inside delivery. Truck deliveries are typically utilized when shipping to a warehouse.

It will be your responsibility to return the unopened item(s). If replacement items need to be shipped, then we will ship those at no additional cost to you as a gesture of good business practice. Before returning any items, contact our shipping manager for instructions where to ship the return item(s) at our toll-free #866-285-3516 or email us at: AskUs@empoweringwriters.com.

Unopened items can be returned at your cost within 30 days. A processing fee of $40 will be deducted from your refund. Before shipping any items back, contact our shipping manager for instructions. "Sale" and "Out-of-Print" items cannot be returned or refunded.

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It also encrypts all of your personal information, including credit card number, name, and address—so that nobody can discover it over the Internet.